trendport Terms of Service

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Welcome to trendport. These Terms of Service ("Terms") set out the rules that apply when you visit or use trendport's website, mobile platform, products, and customer services. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to follow them.

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1. Acceptance of Terms

By visiting or using any service offered by trendport, you confirm that you have reviewed, comprehended, and consented to these Terms together with every law and regulation that applies to you. Should you disagree with any part of these Terms, you may not access or use our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To purchase on this website, you must be at least 18 years old or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent transactions or submitting false orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Trying to breach site security, data infrastructure, or user accounts;
  • Reselling trendport products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error occurs, trendport may correct the mistake and amend or cancel any affected orders before they are dispatched, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@trendport.store within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

Every original element on trendport's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to trendport and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing any of it without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, trendport is not liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising from or connected to these Terms or your purchase must first be submitted to trendport's support team for informal resolution.

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9. Changes to These Terms

trendport may update or modify these Terms at any time. When changes are material, we will communicate them by posting the revised terms on our website. Continuing to use our website or services after any update means you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: trendport
• Customer Support Email: support@trendport.store
• Customer Support Phone: 13365092453
• Physical Business Address: 9004 CARINDALE RD, WAXHAW, NC 28173, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST